Returns & Refunds
Return and Refund Policy
Last updated: 07/17/2024
Thank you for shopping at Shilla Lace. We strive to provide you with the highest quality products and excellent customer service. If you have any questions or concerns about your purchase, please contact us at info@shillalace.com or +35797774317.
Returns
Due to the nature of our products and for safety reasons, we do not accept returns. This policy ensures that all our products remain hygienic and safe for our customers.
Refunds
If you receive a product that is damaged or defective, you are eligible for a refund. To process your refund, please follow these steps:
- Notification: Contact us at info@shillalace.com within 30 days of receiving the item.
- Proof of Damage: Provide a clear image of the damaged or defective product along with your request.
- Approval: Once your request is reviewed and approved, we will notify you.
Refund Process
- Refunds will be processed using the original method of payment.
- You will receive the refund within a certain number of days, depending on your card issuer's policies.
