Get in touch
We'd love to hear from you! If you have any questions, feedback, or need assistance with your order, please don't hesitate to get in touch with us. Our customer service team is here to help you.
Contact us
Alternative Contact Options
Email: info@shillalace.com
Instagram: @shilla_lace
FAQs
We offer sizes Small, Medium, Large, and select styles in Extra Large. Most of our products are fully adjustable to suit all body types, and we also provide a detailed size chart on each product page to help you find the perfect fit.
We ship globally, with delivery times varying by destination. Most orders arrive within 3-6 business days. You’ll get a tracking number once your order is processed, so you can follow its progress every step of the way.
For health and hygiene reasons, we do not accept returns on lingerie. However, if your item arrives damaged, we are happy to offer a refund with photo proof of the damage.
You can contact us through our contact page or reach out using our contact information, and we’ll guide you through the refund process.
You can visit our contact page to leave your details via the form, or you can reach out directly using the contact information provided for email or messaging.