FAQs
We understand how crucial a perfect fit is for lingerie. Check out our comprehensive size chart on each product page to find your match. If you’re still unsure, don’t hesitate to contact our customer support team for tailored guidance.
Not a problem! Our Fit Promise covers a free exchange for the correct size within 30 days — unworn, with the hygiene liner intact. Just reach out and we’ll help you get the perfect fit.
Yes, absolutely. We ship all orders in plain, neutral packaging to ensure your privacy is completely protected.
We ship globally, with delivery times varying by destination. Most orders arrive within 3-6 business days. You’ll get a tracking number once your order is processed, so you can follow its progress every step of the way.
Definitely! Our lingerie is made from top-tier materials that blend luxury with comfort. Countless women rely on Shilla Lace for their most cherished moments.
For hygiene reasons we can’t accept returns on worn lingerie — but if the size isn’t right, we exchange it free within 30 days. If there’s any defect or damage, we’ll replace it or refund you in full. Simply reach out and we’ll take care of it.
