QnA
Sizing and Fit
Q: Do you have a size chart available for your products?
A: Yes, each product page includes a sizing chart below the product description. Additionally, we provide the size of the model in the photo and the size of the clothing she is wearing. Most of our products are adjustable, especially in our lingerie collection. Accessories like leather masks or harnesses are usually one size with belt-like adjustments.
Q: Do your products typically run true to size?
A: Yes, our products generally run true to size. However, many items are adjustable for a better fit.
Q: What guidelines do you provide for customers to measure themselves accurately?
A: We recommend using a soft measuring tape to measure around the fullest part of the bust, the natural waist, and the hips. Compare your measurements with our size chart for the best fit.
Product Details
Q: Can you describe the materials used in your lingerie products?
A: Most of our products are made of linen. Some items include elastic straps, mesh see-through materials, or leather for decoration. Our bras typically use underwire for support and feature adjustable, non-convertible straps.
Q: Do you offer different types of bras (e.g., padded, non-padded, underwire, wireless)?
A: Yes, we offer various types of bras, including those with underwire for support. We primarily focus on providing adjusted-straps and non-convertible straps for added comfort and support.
Care Instructions
Q: What are the care instructions for your lingerie products?
A: Here is our washing guide:
- Lingerie and Fabric Clothes: Machine wash using a gentle cycle and mild detergent. Avoid mixing with heavily soiled items and ensure items are securely placed to prevent tangling or damage.
- Leather or Metal Accented Items: Hand wash with mild detergent and lukewarm water. Air dry away from direct sunlight to maintain the richness of the leather.
Shipping and Delivery
Q: What shipping options do you offer, and what are the costs associated with each option?
A: We offer free shipping to Epacket countries, with delivery times ranging from 8-15 days in the USA.
Q: How long does it typically take for an order to be delivered, both domestically and internationally?
A: Orders typically take 8-15 days to be delivered within the USA. Delivery times for international orders may vary.
Q: Do you provide order tracking, and if so, how can customers track their orders?
A: Yes, we provide order tracking. Customers will receive a tracking number via email once their order is shipped.
Returns and Exchanges
Q: What is your return and exchange policy?
A: For safety reasons, we do not accept returns. However, if a product arrives damaged or ripped, please provide photo proof, and we will send a replacement for free.
Customer Service
Q: What are your customer service contact options?
A: Customers can contact us via our online AI chatbot, email, phone, or live chat.
Q: What are your customer service hours?
A: Our customer service hours are from 8:00 AM to 10:00 PM GMT+3.
Special Features and Offers
Q: Do you currently have any discounts, promo codes, or ongoing promotions?
A: Yes, we currently offer a "Buy two, get one free" promotion sitewide. Additionally, some products are available at a 20% discount.
Payment and Security
Q: What payment methods do you accept?
A: We accept payments via credit cards, Apple Pay, and PayPal through Stripe.
Q: How do you ensure the security of customers' payment information?
A: We use Stripe to process payments, ensuring that all transactions are secure and encrypted.
Stock and Availability
Q: Are all sizes available for all styles, or do some styles have limited size options?
A: Customers can rest assured that we are always up-to-date with stock and availability for all sizes and styles.
